After connecting to our servers, you might want to check if your connection is definitely secure. There are two main ways you can check that: Go to nordvpn.com and check the top of the page. The bar there should say that you are Protected if the connection is successful. You can also go to our IP check website. This way, you can know that the connection is successful. If you ever have any issues or questions with the connection or our service, feel free to contact our support team! They are always eager to help.
Enable the Obfuscated Servers feature in the NordVPN app settings and try connecting to the servers listed below: United Arab Emirates # 9-28; Singapore # 233-236, 240-258; France # 391-398; Japan # 254-274; United States # 4408-4419. If you can’t find the mentioned servers, your server list is most probably not up to date. Our recommendation would be to log out from the NordVPN app and log in again. To connect to these specific servers, click on the magnifying glass icon and search for the country and a server number with the hashtag. Example: Singapore #242. If you are trying to connect with iOS, please contact our customer support for the detailed instructions
We have got our own DNS servers so there should be no leaks. If you still experience a DNS leak, please make sure you are connected to VPN and clean the cache and cookies from your browser.
Kill Switch is a technology that terminates a process when the VPN connection drops. You can use it with our custom NordVPN software for Windows, macOS, Linux and iOS devices. You can find more information on this article. Note: The Kill Switch in the iOS app does not terminate any specific applications; instead, it disables the system-wide Internet access if you are not connected to a VPN server. It is available in NordVPN for iOS 2.2.2 or later.
Double VPN is a security solution when the data is encrypted twice through a multi-node farm. The encryption is double AES-256-CBC. The user connects to the first node, where the data is encrypted. Then the secured data travels to the second node, gets encrypted again and only then reaches the Internet.
Currently we have servers in Albania, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Latvia, Luxembourg, Malaysia, Mexico, Moldova, the Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, the United Kingdom, the United States, and Vietnam. You can find a dynamic list here.
Yes, we do support Socks5 proxies as well as HTTP proxies (1 HTTP and Socks5 proxy at each of our VPN server destinations). More information can be found in our blog post.
It depends on various criteria. If you connect to the closest server, you may expect around 30% loss in bandwidth speed.
All ports are open on our servers, except SMTP and Netbios for outgoing connections. For the SMTP incoming port, you can alternatively use ports 465 or 587. Of course, since we do not provide any port-forwarding, no incoming connections can go through.
No, but we are planning to add the support of IPv6 in 2019.
A total of 6 devices can be connected with one NordVPN account at the same time. However, there is one limitation. If you connect multiple devices to the same server, you must choose different protocols for the VPN connections (TCP and UDP are different protocols, so you can connect one device to TCP and the other to UDP). That means a total of 3 devices can be connected to the same server at once – through IKEv2, OpenVPN TCP and OpenVPN UDP. If you have three more devices at home, you can connect them to another server – again, with different protocols.
We do not store any logs.
When you connect to NordVPN, a VPN “tunnel” is created. This is another word for a connection between you and our server. All data in this ‘’tunnel” is encrypted so that only you know the content of what is being sent. The data is encrypted with a 256-Bit key. This is an excellent level of security that allows maintaining good levels of performance, even on older machines and lower powered devices such as phones and netbooks.
Yes, you can, but you will have to send us a request at support(at)nordvpn(dot)com. Please note that you might need to prove you are the owner of the account.
Please log in to your profile using your username and password. Select Change Password. Click the Send Reset Link button and check your inbox for an email from NordVPN. Follow the reset link to change the password.
Go to the Lost Password page, enter your email address and press Get New Password. You will receive an email to confirm that you want to retrieve your password. Click the link in the email, and you will shortly receive another email with a temporary password. Please log in to your profile using your temporary password and choose a new password. Please note that you will not be able to use the temporary password for VPN connections.
You can do that from our Contact Us page. There you can search our smart Help Center for an answer or directly email us at support(at)nordvpn(dot)com. You will receive an answer within 48 hours. Billing emails will be answered within 72 hours.
First of all, we highly suggest you to check out our Help Center. If you cannot find the answers you need, please Contact Us directly by email or live chat. What information should you provide us? 1. Your operating system; 2. The server to which you are trying to connect, for example: vpn.nordvpn.com; 3. Error name /code (a screenshot of the error is preferable). This will help us understand your problem and solve your connection issue.
We have a 30-day money-back guarantee policy for accounts in good standing. To receive a refund, please contact our customer support team. Please note that we cannot issue refunds for purchases made on Apple's App Store. However, you can contact the App Store support about a refund.
We offer a risk-free way to try NordVPN for 30 days. Sign up for NordVPN and enjoy the full-featured service with no restrictions. Within 30 days, choose whether to stay secure or contact our support for a full refund. For guidelines, visit our Help Center